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CUSTOMER ADVISORY EXECUTIVE

Company profile

Maybank

Be the force that drives a multinational powerhouse-Maybank. Maybank, the leading bank in Malaysia and the top five in the region, has been established in Cambodia since December 1993 with the opening of its first branch in Phnom Penh. We recognize that the single most important force in our organization is our employees. Thanks to them, Maybank has now grown from domestic leadership to a strong regional presence. As we expand our already vast international network, we rely more than ever on the talent and energy of our employees. As part of our expansion plan, we invite ambitious, open-minded and driven individuals to fill in the following vacancy:


Job details

Job title: CUSTOMER ADVISORY EXECUTIVE
Job code:
Salary Type:
Sector: Private Sector
Industry: Banking/Financial Service
Minimum salary: 0
Maximum salary: 0
Job Level:
Job type:
Country: Cambodia
Location: Siem Reap
Job Category/ Job Function: Consulting, Customer Service
Description:

Key Responsibilities:

  • Receive, understand and document customer requests and concerns/ complaints via phone and email
  • Provide information on products and services
  • Understand and clarify customers’ requests and provide assistance in the resolution of those requests
  • Document and track customers’ contact history
  • Receive and respond appropriately to correspondence via email
  • Fulfill customer’s request where possible, or forward customer’s request to appropriate parties (i.e. either workflow to fulfillment units or escalate to Specialists/ Team Leads/ Supervisors).
  • Ensure customers’ requests are sent to the appropriate fulfillment units, executed correctly and acted upon
  • Resolve complaints where possible, or escalate issues following the problem resolution process
  • Obtain details to understand and document the complaint to escalate to the right parties
  • Confirm resolution of request or concern to customer (e.g. fulfilled or forwarded to fulfillment units)
  • Identify and act on cross-selling opportunities and subsequently forwards customer particulars (“warm hand-off”) to the branches to close the sale.
  • Analyze customers’ portfolio to identify opportunities for cross/ up-selling
  • Handle out-bound sales
  • Lead and supervise Call Centre team
  • Develop and train team member

Job Requirements:

  • At least a bachelor's Degree/Professional Qualification in Market/Finance/Business Administration or equivalent
  • Good command of spoken or written English and Khmer
  • Good interpersonal and problem solving skill
  • High confidence and good communication skill
  • Minimum 2 years experience working in a Call Center

How to apply:

Interested candidate, please send your cover letter and resume with a photograph via this email address: hr@maybank.com.kh/pisey.sam@maybank.com.kh

Please kindly note that only shortlisted candidates will be notified. Dateline: 30-April-2016.

Status: Approved
Deadline: 2017-03-30 17:00:00
Premium job: No
Employer: Maybank
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