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DEPUTY HEAD, BUSINESS OPERATIONS SUPPORT

Company profile

Maybank

Be the force that drives a multinational powerhouse-Maybank. Maybank, the leading bank in Malaysia and the top five in the region, has been established in Cambodia since December 1993 with the opening of its first branch in Phnom Penh. We recognize that the single most important force in our organization is our employees. Thanks to them, Maybank has now grown from domestic leadership to a strong regional presence. As we expand our already vast international network, we rely more than ever on the talent and energy of our employees. As part of our expansion plan, we invite ambitious, open-minded and driven individuals to fill in the following vacancy:


Job details

Job title: DEPUTY HEAD, BUSINESS OPERATIONS SUPPORT
Job code:
Salary Type:
Sector: Private Sector
Industry: Banking/Financial Service
Minimum salary: 0
Maximum salary: 0
Job Level:
Job type:
Country: Cambodia
Location: Phnom Penh
Job Category/ Job Function: Business Development and Opportunity, Operation / Technician
Description:

Key Responsibilities:

  • Assists the Head of Business Operations Support in following areas:
  • Oversees the entire Branch Operation by ensuring the operational efficiency, effectiveness and ensure operational compliance
  • Oversees the Centralized Operation to ensure smooth running of both operation and administration.
  • Oversees the entire Credit Admin & Loan Management by ensuring smooth running of credit administration, loan management, and loan recovery.
  • Oversees the entire IT Department by ensuring smooth running of the Bank’s core banking system, ATM System, IT security, and application systems.
  • Oversees Property & Security department and support the branches on property and security related matters.
  • Ensures and Promote Customer Service Excellence culture and awareness in the Bank.
  • Monitors Operational efficiency and effectiveness at all times applying to Cambodia Traditional law of banking needs.
  • Enhances and provides training of the banking operations/skills for operations staff.
  • Manages outsourced service providers to meet our expected SLAs despite sudden spike of volume and fluctuation in the number of applications received and regulatory changes.
  • Ensures accuracy/high quality of vendors service.
  • Attends and provides solutions to minimize internal/external/regulators audit findings.
  • Reviews, develops, maintains and communicates new SPIs (Standard Procedures Instructions) especially for Branch Operations, Centralized Operations, IT and Property & Security guided by the Group’s SPIs. Coordinate, Maintain & Communicate SPIs issued by other departments.
  • Supports MCP Projects & Initiatives on operations matters & Branch Operations Improvement process.

 

Job Requirements:

  • At least a Bachelor’s Degree/Professional Qualification in  Management/Finance & Banking/Business Administration or equivalent
  • Experience of staff management including leading a team and of prioritising and managing resources through others to meet goals.
  • Extensive project management experience in commercial environment.
  • Proven track record in developing and implementing business strategies.
  • Experience of working in complex structures.
  • Positive attitude; team oriented philosophy
  • Strong analytical skills with the ability to assess situations and make appropriate recommendations and decisions. Able to work independently, analyze, problem solve, meet multiple deadlines and handle high pressure situations.
  • Strong oral and written skills. Capable of making presentations to and conversing with various levels of management, customers, and various stakeholders

How to apply:

Interested candidate, please send your cover letter and resume with a photograph via this email address: hr@maybank.com.kh/pisey.sam@maybank.com.kh

Please kindly note that only shortlisted candidates will be notified. Dateline: 30-April-2016.

Status: Approved
Deadline: 2017-04-30 17:00:00
Premium job: No
Employer: Maybank
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