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Customer Service Consultant

Company profile


ABA Bank

ABA Bank is one of Cambodia's premier banking institutions. Founded in 1996 as the Advanced Bank of Asia Limited, ABA was originally set up to provide commercial banking services to a limited number of corporate clients. Today, ABA is an independent, SME-focused, mid-sized commercial bank with a multi-branch and multi-city network spread across Cambodia and offers full-service banking facilities to Cambodians from all walks of life. ABA's branch network currently extends to 10 nationwide, with seven of those located in Phnom Penh. There are also branches in Siem Reap, Battambang and Kampong Cham. In 2011, ABA opened its flagship premier banking branch in downtown Phnom Penh to service its corporate and VIP clients. A winner of Asian Banking & Finance Magazine's 2011 Retail Bank of the Year award, ABA prides itself in offering some of the most technologically advanced banking services in Cambodia. It also offers a unique personal banking experience to corporate and retail customers. Having serviced the corporate and retail banking sectors in Cambodia successfully for a number of years, in 2011 ABA Bank turned its attention to the 'microbusiness' sector - its aim is to provide the best service and financial terms and conditions to Cambodia's small and medium size enterprises (SMEs).

Job details

Job title: Customer Service Consultant
Job code:
Salary Type:
Sector: Private Sector
Industry: Banking/Financial Service
Minimum salary: 0
Maximum salary: 0
Job Level:
Job type:
Country: Cambodia
Location: Kandal; Kratie; Svay Reang
Job Category/ Job Function: Accounting / Finance and Audit

Job Description

Customer Service Consultant is responsible for processing and recording routine transactions for bank customers including including checks, accepting deposits, withdrawals, promoting and advising customer on the bank's products and services. S/he is also responsible for conducting in-house sales activities by exploring client’s stated and unstated needs and recommending the right solution, as well as maintenance of accounts and filing.


Duties and Responsibilities

  • Identify and action sales opportunity for new business by responding to enquiries from both new and existing customer (including individual cold call program).
  • Provide consultative service in regard to banking products and services which is considered as a good solution to suite the clients’ needs.
  • Keep a close eye on your local competitors – what they do and how they perform. Plan to gain market share.
  • Deliver outstanding client service by executing financial transactions while maintaining an acceptable record in daily drawer balancing.
  • Resolve account service issues and respond to client inquires promptly and effectively.


Skills and Requirement

  • Organizational and time management skills.
  • Ability to work effectively in a team environment.
  • Negotiation and internal relationship building.
  • Sound written and verbal communication skills.
  • High degree of self-motivation and interpersonal skills.
  • Attention to details and accuracy.
  • Computer literacy.


How to Apply

Interested and qualified applicants should submit only your updated covering letter and CV stating the position you apply for with current photo (4x6) through our E-mail:

Note:  For more vacancies please visit our website: if the above job advertisement doesn’t meet your career goal.

Status: Approved
Deadline: 2018-04-16 16:00:54
Premium job: No
Employer: ABA Bank
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