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Branch Operations Officer

Company profile


ABA Bank

ABA Bank is one of Cambodia's premier banking institutions. Founded in 1996 as the Advanced Bank of Asia Limited, ABA was originally set up to provide commercial banking services to a limited number of corporate clients. Today, ABA is an independent, SME-focused, mid-sized commercial bank with a multi-branch and multi-city network spread across Cambodia and offers full-service banking facilities to Cambodians from all walks of life. ABA's branch network currently extends to 10 nationwide, with seven of those located in Phnom Penh. There are also branches in Siem Reap, Battambang and Kampong Cham. In 2011, ABA opened its flagship premier banking branch in downtown Phnom Penh to service its corporate and VIP clients. A winner of Asian Banking & Finance Magazine's 2011 Retail Bank of the Year award, ABA prides itself in offering some of the most technologically advanced banking services in Cambodia. It also offers a unique personal banking experience to corporate and retail customers. Having serviced the corporate and retail banking sectors in Cambodia successfully for a number of years, in 2011 ABA Bank turned its attention to the 'microbusiness' sector - its aim is to provide the best service and financial terms and conditions to Cambodia's small and medium size enterprises (SMEs).

Job details

Job title: Branch Operations Officer
Job code:
Salary Type:
Sector: Private Sector
Industry: Banking/Financial Service
Minimum salary: 0
Maximum salary: 0
Job Level:
Job type:
Country: Cambodia
Location: Phnom Penh; Siem Reap
Job Category/ Job Function: Business Development and Opportunity, Accounting / Finance and Audit

Job Description

Branch Operation Officer is responsible for assisting branch manager/deputy branch manager in ensuring the smooth running of daily branch operations and a high standard of operational control; especially in the areas of customer on boarding process as well as the compliance to AML/CFT internal rules. In addition, you also provide efficient in meeting customer’s banking needs and work together as a team in achieving sales and initiatives.


  • Chroy Chang Va  Branch, Phnom Penh  (1 post)
  • Krong Angkor, Siem Reap (1 post)


Duties and Responsibilities

  • Support the process for account opening and validation in system as effective as possible. Making sure documents submitted by front officers are accurate and valid. Take action to follow up in case provided documents are not complete.
  • Upload the specimen signature form, signed by proper discretionary holder(s) on timely manner.
  • Contribute to efficient delivery of customer requests, including, issuance of cheques book, cheque activation, bank confirmation (i.e., scheduled account statement printing…), etc.
  • Maintain a proper control of sales kits and stock for passbook, FD certificate, blank cheques book, brochures, etc., take action to report and request for the new stock as necessary.
  • Support and handle complex customer’s issues in supporting sales area while executing excellent customer service principles.
  • Monitor daily account movement in material amount (USD 50K or more) and make necessary reports to DBM/BM.
  • Work in collaboration with front officers to collect pending fees (i.e., dormant fee) and improve the structure of values account; take action on closure of low value accounts.
  • Maintains cooperative and productive work atmosphere, including “speak-up culture” within the branch.
  • Assist DBM/BM on other operational tasks as assigned by BM/DBMCS.


Skills and Qualifications

  • Bachelor degree in business, finance or marketing field.
  • Minimum 1 year of working experience as an operations officer, customer service-related skills.
  • Organizational and time management skills.
  • Ability to work effectively in a team environment.
  • Good internal relationship building.
  • Good written and verbal communication skills.
  • Attention to details and accuracy.
  • Computer literacy.


How to apply

Interested and qualified applicants should submit only your updated covering letter and CV stating the position you apply for with current photo (4x6) through our E-mail:

Note:  For more vacancies please visit our website: if the above job advertisement doesn’t meet your career goal.

Status: Approved
Deadline: 2018-04-06 17:00:00
Premium job: No
Employer: ABA Bank
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