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Client Service Supervisor

Company profile


ABA Bank

ABA Bank is one of Cambodia's premier banking institutions. Founded in 1996 as the Advanced Bank of Asia Limited, ABA was originally set up to provide commercial banking services to a limited number of corporate clients. Today, ABA is an independent, SME-focused, mid-sized commercial bank with a multi-branch and multi-city network spread across Cambodia and offers full-service banking facilities to Cambodians from all walks of life. ABA's branch network currently extends to 10 nationwide, with seven of those located in Phnom Penh. There are also branches in Siem Reap, Battambang and Kampong Cham. In 2011, ABA opened its flagship premier banking branch in downtown Phnom Penh to service its corporate and VIP clients. A winner of Asian Banking & Finance Magazine's 2011 Retail Bank of the Year award, ABA prides itself in offering some of the most technologically advanced banking services in Cambodia. It also offers a unique personal banking experience to corporate and retail customers. Having serviced the corporate and retail banking sectors in Cambodia successfully for a number of years, in 2011 ABA Bank turned its attention to the 'microbusiness' sector - its aim is to provide the best service and financial terms and conditions to Cambodia's small and medium size enterprises (SMEs).

Job details

Job title: Client Service Supervisor
Job code:
Salary Type:
Sector: Private Sector
Industry: Banking/Financial Service
Minimum salary: 0
Maximum salary: 0
Job Level:
Job type:
Country: Cambodia
Location: Other; Phnom Penh; Siem Reap
Job Category/ Job Function: Business Development and Opportunity, Accounting / Finance and Audit, Marketing and Sales

Job Description

Client Service Supervisor is responsible for a supporting function for RMs, conducting and managing in-house sales activities by engaging peers to provide superiors customer services in responding to client’s queries and/or needs and recommending the right solution, as well as ensuring a close monitoring of compliance with policies and procedures, i.e., properly maintaining of account filing and updated/relevant information of customer files.


  • Paoy Paet Branch, Province (1 post)
  • Chroy Chang Va  Branch, Phnom Penh (1 Post)
  • Krong Angkor, Siem Reap (1 post)


Duties and responsibilities

  • Identify and action on sales opportunity for new business opportunity by responding to enquiries from both new and existing clients.
  • Provide consultative service in regard to banking products and services which is considered as a good solution to suite the clients’ needs.
  • Review documents submitted by Client Service Advisor both on paper work and/or  in system to make sure it is correct, valid and followed to the set standards policies, processes and procedures.
  • Take action to follow up in case provided documents/information are not complete and/or relevant.
  • Contribute to the development of sound profitable business by creating effective referral networks, including internal business relationship with peers, internal stakeholders, and existing customers in order to achieve the targets.
  • Ensure the compliance with ABA’s internal policies, processes & procedure, core values, and code of conducts, etc. are maintained.


Skills and Qualification Required

  • Bachelor degree in Business, Finance and Marketing field.
  • Minimum 2 years working experience in servicing area; preferred experiences in leading a small team is considered as additional value.
  • Negotiation and internal relationship building.
  • Organizational and time management skills.
  • Ability to work effectively in a team environment.
  • Competent in spoken and written English communication.
  • Computer literacy.


How to apply

Interested and qualified applicants should submit only your updated covering letter and CV stating the position you apply for with current photo (4x6) through our E-mail:

Note:  For more vacancies please visit our website: if the above job advertisement doesn’t meet your career goal.

Status: Approved
Deadline: 2018-04-06 17:00:00
Premium job: No
Employer: ABA Bank
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