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Customer Service Officer/Supervisor

Company profile



ELT’s former name was the ‘American Academy of Language Art’ (AALA). The AALA was founded in 1994 in Phnom Penh, Cambodia. It was set up by entrepreneurs from the United States, who believed that education would enrich people’s understanding and ability to help develop the country.

AALA was renamed ‘ELT’ in 1997. ELT stands for a variety of things: English Language Teaching, English Language Training or as in its slogan, ‘Enriching Life for Tomorrow’. It can also stand for ‘Excellent Learning Torch’ which means ELT is a center for students to enlighten themselves as well as to enhance their knowledge and moral conduct. Since its inception, ELT has been dedicated to the advancement of learning and to the sharing of knowledge through education to people in Phnom Penh. Through much persistence and effort, ELT is now a leading educational and professional institution in Cambodia. ELT is rated a leader in its field: it delivers quality and excellence in education and turns out some of the highest caliber individuals into the job market.

Students learn both English and business skills that follow American standards. These are two things are essential in order to advance quickly up the career ladder in any organization. Lower levels of English are taught by Khmer teachers, who conduct lessons mainly in English but are able to translate words when needed. Upper levels are usually taught by native speakers from countries such as America, England, Canada, New Zealand, and Australia. Business courses are taught by leading professionals in their retrospective fields. All courses follow the same syllabus as students to in the United States. ELT now provides the following courses:

1. General English Program for Young Learners
2. General English Program for Adults
3. English Diploma/ Advanced Diploma Programs
4. English for Specific Purposes
5. English Grammar
6. Diploma in Computer Studies
7. Basic Computer Course

Job details

Job title: Customer Service Officer/Supervisor
Job code:
Salary Type:
Sector: Private Sector
Industry: Education
Minimum salary: 0
Maximum salary: 0
Job Level:
Job type:
Country: Cambodia
Location: Phnom Penh
Job Category/ Job Function: Customer Service


1. Greeting or welcome the company visitors

2. Get all the customer's complained and solve problems for customer in timely manner

3. Negotiate with customers and transfer problems to other related departments in order to solve as soon as possible

4. Receive customer payment and follow up

5. Design and implement department policies and procedures

6. Organize office operations and procedures

7. Liaise with other offices / departments

8. Admin related database

9. Administer contracts and highly confidential documents

10. Administration letter (In & Out-documents)

11. Develop student filing

12. Event and protocol management

13. Release letter to parents, memo and announcement

14. Supervise customer services and respond to customer inquiries

15. Support new term / academic year process

16. Support HR on employee personnel file (non-confidential)

17. Archive: evaluate, select, retrieve and arrange documents and materials (students, teachers and staff)

18. Purchase products

19. Handle proper record of data

20. Supplier management

21. Communication with all suppliers

22. Attend all meeting required by the organization

23. Prepare daily, weekly, and monthly reports to the immediate manager

24. Well cooperate with other departments and ELT Campuses

25. Perform other duties as assigned and may be required



1. Graduated BBA in the field of Administrator & Marketing or related business

2. At least 2 year-experiences in Admin (in school business is a plus)

3. Good knowledge of Admin and protocol

4. Good at computer literacy

5. Good at communication in English

6. Strong interpersonal skill and commitment

7. Fast learner, dynamic, team spirit, and flexible

8. Good time management and work as a team

9. Proven work independent, less supervision, and be able to work under pressure

10. Honest and good behavior

11. Positive attitude, honest, friendly, fair yet firm


How to apply:

contact person: HR representative

Contact number: 092 602 255

Location: #5-6, St.136, Phsar Thmei III, Duan Penh, Phnom Penh, Cambodia

Status: Approved
Deadline: 2018-04-09 10:58:00
Premium job: No
Employer: ELT
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