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Customer Support

Job details

Job title: Customer Support Featured Job
Job code:
Salary Type:
Sector: Private Sector
Industry: Telecom Industry
Minimum salary: 0
Maximum salary: 0
Job Level:
Job type:
Country: Thailand
Location:
Job Category/ Job Function: Customer Service
Description:

Customer Support– Cambodian Market

ACCELERATE YOUR CAREER – JOIN TELEDIRECT TODAY!

Be on the Top of the World! Be an advocate for safer online communities with exciting career opportunities overlooking Bangkok’s iconic skyline.

Our teams have a passion for innovative social products and how they help transform communities. Working cross-functionally with other stakeholders, they ensure that communities stay safe, share responsibly and respectfully to help make the world more open and connected.


Role’s Responsibilities

  • Assist our community and help resolve inquiries empathetically, accurately and on time.
  • Become and remain knowledgeable about the client’s products and community standards.
  • Make well balanced decisions and personally driven to be an effective advocate for our community.
  • Strong interpersonal skills, verbal and written communication skills and most importantly empathy.
  • Display a strong bias to doing what’s right for our community in supporting the client’s mission.
  • Investigate and resolve issues that are reported such as requests for account support and reports of potentially abusive content.
  • Review reported content and respond to user inquiries with high quality, speed, empathy and accuracy.
  • Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users.
  • Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.
  • Enforce the client’s Terms of Use by carefully monitoring reports of abuse on the site.
  • Identify inefficiencies in workflows and suggest solutions
  • Recognize trends and patterns, and escalate issues outside the company policy to the global team

 

We are looking for:

  • Min. 1-year work experience
  • Bachelor’s degree, or equivalent.
  • Excellent written and verbal communication skills in English and Khmer
  • High affinity and cultural awareness of political/social situation in Cambodia
  • Must be willing to work in Bangkok, Thailand

 

Perks:

  • Salary of at least 1,100* USD
  • 10 Annual Leaves Credits
  • 13 Public Holidays
  • Provident Fund Life/Personal Accident Insurance
  • Health and Medical Insurance including Dental
  • Non-Voice Account

 

Join Teledirect Today!

Are you looking for valuable learning opportunities working with leading brands in an exciting environment? Teledirect’s dedicated teams deliver growth-focused solutions in outsourced business processing that are shaping the industry.

Visit Teledirect’s career page at www.teledirectasia.com/careers/.

 

How to apply:

Future-proof your career today:

●        Send your resume to recruitment@teledirectasia.com

●        Visit Teledirect’s career page at www.teledirectasia.com/careers/

●        If you have any question contact +662 268 8000

Status: Approved
Deadline: 2018-09-29 13:46:57
Premium job: Yes
Employer: Teledirect Telecommerce
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