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Customer Support

Job details

Job title: Customer Support Featured Job
Job code:
Salary Type:
Sector: Private Sector
Industry: Telecom Industry
Minimum salary: 0
Maximum salary: 0
Job Level:
Job type:
Country: Thailand
Job Category/ Job Function: Customer Service

Customer Support– Cambodian Market


Be on the Top of the World! Be an advocate for safer online communities with exciting career opportunities overlooking Bangkok’s iconic skyline.

Our teams have a passion for innovative social products and how they help transform communities. Working cross-functionally with other stakeholders, they ensure that communities stay safe, share responsibly and respectfully to help make the world more open and connected.

Role’s Responsibilities

  • Assist our community and help resolve inquiries empathetically, accurately and on time.
  • Become and remain knowledgeable about the client’s products and community standards.
  • Make well balanced decisions and personally driven to be an effective advocate for our community.
  • Strong interpersonal skills, verbal and written communication skills and most importantly empathy.
  • Display a strong bias to doing what’s right for our community in supporting the client’s mission.
  • Investigate and resolve issues that are reported such as requests for account support and reports of potentially abusive content.
  • Review reported content and respond to user inquiries with high quality, speed, empathy and accuracy.
  • Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users.
  • Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.
  • Enforce the client’s Terms of Use by carefully monitoring reports of abuse on the site.
  • Identify inefficiencies in workflows and suggest solutions
  • Recognize trends and patterns, and escalate issues outside the company policy to the global team


We are looking for:

  • Min. 1-year work experience
  • Bachelor’s degree, or equivalent.
  • Excellent written and verbal communication skills in English and Khmer
  • High affinity and cultural awareness of political/social situation in Cambodia
  • Must be willing to work in Bangkok, Thailand



  • Salary of at least 1,100* USD
  • 10 Annual Leaves Credits
  • 13 Public Holidays
  • Provident Fund Life/Personal Accident Insurance
  • Health and Medical Insurance including Dental
  • Non-Voice Account


Join Teledirect Today!

Are you looking for valuable learning opportunities working with leading brands in an exciting environment? Teledirect’s dedicated teams deliver growth-focused solutions in outsourced business processing that are shaping the industry.

Visit Teledirect’s career page at


How to apply:

Future-proof your career today:

●        Send your resume to

●        Visit Teledirect’s career page at

●        If you have any question contact +662 268 8000

Status: Approved
Deadline: 2018-09-29 13:46:57
Premium job: Yes
Employer: Teledirect Telecommerce
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