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Member Service Representative

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HRINC (Cambodia) Co., Ltd

HRINC is the leading provider of HR Services to the Cambodia market and expanding to the South East Asia region.  We support multinational companies and leading ASEAN conglomerates and SMEs with their Human Resource needs, from consulting and market intelligence, to outsourcing and compliance as well as recruitment.


Job details

Job title: Member Service Representative
Job code:
Salary Type: Negotiable
Sector: Private Sector
Industry: Healthcare Services
Minimum salary: 0
Maximum salary: 0
Job Level: Entry Level (0 – 3 years’ experience)
Job type: Full-Time
Country: Cambodia
Location: Siem Reap
Job Category/ Job Function: Customer Service
Description: Main Duties:
  • Accurately Process Local And International Orders From Distributors (in Person, Over The Phone, E-mails, Mail Or Fax) While Providing Superb Customer Service. Ability To Process An Average Of 80 Order Per 8-hour Shift.
  • Ensure All Funds Are Handled Properly With Honesty.
  • Answer All Incoming Related Inquiries From Walk-in And Phone-in Distributors With Accurate Answers. This Will Include The Disbursement Of Various Information, Distribution Of Different Promotional Flyers, Checking Volumes, And Receiving Comments/complaints. Therefore, Keeping Abreast Of New Information On Products, Promotions, Sales & Marketing Plan, Policies & Procedures Is Necessary In Order To Provide Consistent Information And Explanations To Distributors.
  • Ability To Coach The DSR I At The Walk-in Areas To Ensure That They Are Performing According To The Set Procedures.
  • Able To Act As Greeters (when Needed) By Helping The Distributors And Guests Outside The Counter In Order To Resolve And Divert Problems Before They Reach The Counters.
  • Accurately And Diligently Process All Incoming Applications And Related Documents, Namely The Distributor Application Forms, Supervisor Application Forms, Ten Customer Forms, Personal Information Amendment, Etc. By Following The Procedures Closely. All Incoming Documents Should Be Processed Promptly On A Daily Basis.
  • Ensure All Orders Processed Are Fully And Accurately Paid. Furthermore, Daily Reconciliation Summary Must Be Submitted Everyday At Appointed Time.
  • Able To Upsell / Promote Company’s Products And Promotions On Every Walk In / Phone In Contact With Distributors
  • Willing To Work Overtime And Flexible Hours As Requested/required.
Requirements:
  • Minimum College Graduation.
  • Proficiency In Verbal And Written English, Another Local Language (Chinese Or Malay) Proficiency Is Required
  • Pleasant Personality With Excellent Interpersonal Skills
  • Ability To Provide Superb Customer Service And Resolve Problems Independently Under The Company’s Guidelines
  • Self-motivated And Attentive To Details With Strong Initiative
  • Ability To Work In A Result-oriented Atmosphere Under Pressure And Meeting Tight Deadlines As Flexible Working Hours Maybe Required
  • Good Computer Literacy (Word/Excel/PowerPoint)
  • Well Groom And Manner
  • Good company and good benefit

How To Apply Qualified And Eligible Individuals Interested In Applying For This Position May Submit An Application To Recruitment Department Through:
Contact Person: Sambath Ratana (Ms.)
Tel: (+855) 23 211 437/ (+855) 96 677 9508
E-mail: : sambath.ratana@hrinc.com.kh
Address: House #10, Okhna Pich Avenue (Street 242), Sangkat Chaktomuk, Khan Daun Penh, Phnom Penh, Cambodia.

Status: Approved
Deadline: 2018-12-07 15:00:00
Premium job: No
Employer: HRINC (Cambodia) Co., Ltd
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