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WAITER / CREW MEMBER

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The penthouse Residence Co,.Ltd

The Penthouse Residence on Sothearos Boulevard were conceived to meet the desire for a luxurious condominium living space within the cosmopolitan city of Phnom Penh. With its bold and innovative architectural Western contemporary design, nothing has been spared in creating Cambodia’s first luxury condominium development. 36 floors of luxurious residence complemented by every amenity will result in nothing less than lavishing, from the spectacular panoramas of the city skyline to the attentive services of nothing but the best from our management team.


Job details

Job title: WAITER / CREW MEMBER Featured Job
Job code:
Salary Type:
Sector: Private Sector
Industry: Restaurant / Food Services
Minimum salary: 0
Maximum salary: 0
Job Level:
Job type:
Country: Cambodia
Location: Phnom Penh
Job Category/ Job Function: Customer Service
Description:

I. General Tasks

Service staff is required to serve foods and beverages to guests in the most efficiency and professional manner.

Follow all company policies and procedures;  report accidents, injuries, and unsafe work conditions to manager, ensure  uniform  and  personal  appearance  are  clean  and  professional;  maintain  confidentiality  of  proprietary information;   protect  company  assets.  Welcome  and  acknowledge   guests  according  to  company  standards; anticipate  and  address  guests’  service  needs;  assist  individuals  with  disabilities;  thank  guests  with  genuine appreciation.  Speak  with  other  using  clear  and  professional  language;  answer  telephone  using  appropriate telephone etiquette. Develop and maintain positive working relationships with others.


II. General Task:

1.      Report and receive assignment from team leader / supervisor

  • Updating   all   current   promotion,   out   of   order   items   and   visited   guest   forecast   from supervisor / manager
  • Receive work section allocation from team leader / supervisor

2.      Check, monitor, arrange beverage goods according to company standard of operation

  • Be able to stock up goods from warehouse / suppliers
  • Perform goods quantity check
  • Perform FIFO (first in first out) for all beverage items

3.      Lau chùi sạch sẽ các vật dụng (dao, dĩa, ly, muỗng, chén…) theo tiêu chuẩn của công ty trước khi đưa ra phục vụ khách

Perform cleaning of service utensils (knives, folks, plates, bowls…) adhere to standards operating procedures.

  • Arrange and stock up service utensil from washing area to store area
  • Wipe with clean cloth, which is designed for dry clean utensil.
  • Return chip, heavy scratch, food stain chinaware/cutlery back to steward department for rewash or discard under breakage report. When steward staffs are not available at  working department, crew members pass breakage equipment to report line.
  • After  cloth  cleaning,  hold  utensils  with  cloth  to  prevent  finger  print  stick  back  on  clean equipment.
  • Transfer service utensils back to service area
  • 3Arrange utensils to service area neatly
  • All service utensils must clean and dry, do not serve guests oily / dirty equipment
  • Minimize noise when dry clean.

4.      Arrange table within assign section adhere to standard operation procedures

  • Responsible for preparation of utensil for setting up adhere to standard operation procedures
  • Always use proper container to keep service utensil adhere to standard operation procedures
  • Responsible for table set up adhere to standard operation procedures

5.      Be Responsible for setup service station when being assigned

  • Check on food tags of all displaced foods
  • Ensure foods displaced is matched with price tags
  • Ensure station & utensil hygiene are on top condition and ready to serve.

6.      Be responsible for table arrangement and cleanliness adhere to standard operation procedures

  • Ensure tables, chairs and glass windows are clean
  • Arrange tables & chair are arranged to outlet layout
  • Ensure set up equipment is on top condition adhere to standard operation procedures.

7.      Welcome and guid guest to table follwed standard operation procedures

8.      Ensure served food are matched with standard of operating procedures. Inform supervisor / kitchen chef in case standards operation procedures are not followed

9.      Ensure guests are well taken care off. Service standard operation must be maintained  and followed at all time

  • Monitor and anticipate guests need constantly
  • Apply upselling skill by offering refill.
  • Clear guests’ plate / table once they had finished, minimize noise during clearing
  • Providing items suggestion, upsell special items in store / restaurant menus.

10.  Follow solving guest problems procedures as being trained according to company standard of operation

11.  Anticipate  guests’  needs  with  cheerful  and  polite  manner.  Check  with  store  /  restaurant  /  kitchen  in charged personnel for alternative solution when unable to provide solution for guests

12.  Anticipate  guests’  needs  with  cheerful  and  polite  manner.  Check  with  store  /  restaurant  /  kitchen  in charged personnel for alternative solution when unable to provide solution for guests.

13.  Double Check on guest’bill prior present to guest, ensure all charges are correct

14.  Bid farewell and thanks guest sincerely and politely, use guest name if knowing guest

15.  Hand over your shift properly and in detail to coworker / supervisor before end shift.

16.  Attend internal department meetings, company training sections are compulsory.

17.  Be able to perform other task when being assigned by restaurant / store management personnel.

18.  Communicate with guests in polite and sincere manner adhere to standards operation procedures.

 

How to apply

My Cpmpany name: The penthouse Residence Co,.Ltd

Address: #83B, Sothearose Blvd, Tonle Bassac, Khan Chomkamon, phnom penh, Cambodia

Contact person: Sem Vannak

Phone Number: 0964939255 / 092995252

Email: vannaksem@penthousecondo.asia


Status: Approved
Deadline: 2018-12-26 17:00:00
Premium job: Yes
Employer: The penthouse Residence Co,.Ltd
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