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Hostess/Receptionist

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Hops Craft Beer Garden & Restaurant

WELCOME TO HOPS CRAFT BEER GARDEN!

As Cambodia’s first independently owned international beer garden, we are proud to brew our beer following the more than 500 year old German purity law and brewing tradition: we only use water, hops, malt, wheat and yeast to produce one of the most natural and pure beers in the Kingdom.

Enjoy our selection of constantly available fresh beer, from our premium lager, the refreshing wheat beer, our full-bodied Indian pale ale (IPA) or our potent red stout. In the food arts world, craft beer is a beverage that not only enhances food when paired with a dish, but it is also often brought into the kitchen as a cooking ingredient. We use Hops’ beer for some of our house dishes to enhance your experience with us: try our Tom Yum with our Gold Angel lager, our fish and chips in wheat beer batter or our pork knuckle with stout beer gravy!

Our beer garden in Phnom Penh follows the idea of any German beer garden in the world – to convey a feeling of warmth, friendliness, and belonging to our visitors.

We would like our guests to enjoy meeting each other, and to make new friends.

Prost!


Job details

Job title: Hostess/Receptionist
Job code:
Salary Type: Negotiable
Sector: Private Sector
Industry: Food and Beverage Production
Minimum salary: 180
Maximum salary: 250
Job Level: Entry Level (0 – 3 years’ experience)
Job type: Full-Time
Country: Cambodia
Location: Phnom Penh
Job Category/ Job Function: Catering / Food Services
Description:

Responsibilities:

 

A Hostess presents a positive first impression of the establishment’s friendliness, excellent service and high standards. The Host/Hostess also greet Guests upon arrival, inform Guests of their wait time, monitor a waiting list, enter Guest names into the computer system, show Guests to their table and bid Guests farewell as they leave.

A Hostess must be able to carry natural conversation with Guests without sounding scripted or intrusive. Additionally, the Hostess cares for our Guests by refilling beverages and performs light housekeeping duties such as cleaning glasses and menus. As a member of an energetic team, the Hostess may also need to answer the phones and fill to-go orders when needed.

Duties:

  • Greet incoming and departing Guests warmly with a genuine smile and eye contact
  • Seating guests at tables or in waiting areas.
  • Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
  • Providing guests with menus and answering any initial questions.
  • Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff
  • Answering phone calls, taking reservations and answering questions.
  • Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate
  • Engaging with guests to ensure they're happy with food and service.
  • Responding to complaints and helping to resolve them.
  • Observant to Guests’ needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).
  • Protect establishment and guests by adhering to sanitation, safety and alcohol control policies
  • Help the service staff by setting and clearing tables; replenishing water; serving beverages
  • Helping with other positions in the restaurant as needed.
  • Providing great customer service.

Other:

  • Run the food and drinks when necessary
  • Work at the outside catering when needed
  • Work at any station when needed
  • Maintenance of the menus, table stands, flyers, posters
  • Taking guest’s feed back by asking them to fill in the comments card or to rate us on Trip Advisor
  • Collecting name cards for data base
  • Explaining promotions and in-house events to the guest
  • Promoting Hops social media accounts to guests and convince them to like and follow our pages (FB, Twitter, Instagram)
  • Work on different Branches of Hops when needed (Eden & Exchange)
Status: Approved
Deadline: 2019-02-28 11:55:20
Premium job: No
Employer: Hops Craft Beer Garden & Restaurant
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