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Head of Cash Operation Department

Company profile


ABA Bank

ABA Bank is one of Cambodia's premier banking institutions. Founded in 1996 as the Advanced Bank of Asia Limited, ABA was originally set up to provide commercial banking services to a limited number of corporate clients. Today, ABA is an independent, SME-focused, mid-sized commercial bank with a multi-branch and multi-city network spread across Cambodia and offers full-service banking facilities to Cambodians from all walks of life. ABA's branch network currently extends to 10 nationwide, with seven of those located in Phnom Penh. There are also branches in Siem Reap, Battambang and Kampong Cham. In 2011, ABA opened its flagship premier banking branch in downtown Phnom Penh to service its corporate and VIP clients. A winner of Asian Banking & Finance Magazine's 2011 Retail Bank of the Year award, ABA prides itself in offering some of the most technologically advanced banking services in Cambodia. It also offers a unique personal banking experience to corporate and retail customers. Having serviced the corporate and retail banking sectors in Cambodia successfully for a number of years, in 2011 ABA Bank turned its attention to the 'microbusiness' sector - its aim is to provide the best service and financial terms and conditions to Cambodia's small and medium size enterprises (SMEs).

Job details

Job title: Head of Cash Operation Department
Job code:
Salary Type:
Sector: Private Sector
Industry: Banking/Financial Service
Minimum salary: 0
Maximum salary: 0
Job Level: Management (5 – 10 years’ experience)
Job type:
Country: Cambodia
Location: Phnom Penh
Job Category/ Job Function: Accounting / Finance and Audit, Supervisory and Management

Job Description

Head of Cash Operation Service Department to Manage complaints resolution, recruitment process and staff performance of Telling’s area, as well as control night shift for cash service across the branches and ATM/CIM services on bank’s public holiday adhere to the policy and procedure. This position is also to develop and improve the business process, policy and procedure of Cash Operation Service Department enhance to standard services.


  • Head Office, Phnom Penh (1 post).


Duties and Responsibilities

  • Manage Complaints resolution team to ensure the process of analyze and settlement are quality by satisfy from customer/Branches in timeline manner.
  • Manage recruitment process of Telling’s area by providing planning, educate staff as well as setting up the guideline to improve the weakness and developing service and ensure the staff’s performance of Branches transaction and resource for operation growth.
  • Manage cash service across branches and ATM/CIM services on bank’s public holiday and ensure the process adhere to the policy and procedure for controlling operational risk.
  • Improve and develop the business process, policy and procedure of Cash Operation Service Department for achievement standard service and performance.
  • None Complaints/Zero error from Client/branches on dispute transaction. Ex: late of service investigation and settlement to customer account.
  • No complaints from Human Resource team of performance recruiting Teller’s Area Staff.
  • No complaints of staff’s performance for set up KPI.
  • No complaints from customer/Branches of cash service/ATM/CIM on bank’s public holiday.


Skills and Qualification Required

  • Bachelor Degree in Finance & Banking, Accounting, or other related fields.
  • Minimum 5 years working experience of Cash Management, Problem Solving of Teller’s Area.
  • Practical knowledge of operational risk and compliance with policies and procedures applied in Banking Industry is an asset.
  • Good customer service skills.
  • Planning, Organizational & time management skills.
  • Cash Flow Management.
  • Problem Solving Skill.
  • Negotiation and internal relationship building.
  • Attention to details and accuracy.
  • Good in Computer literacy.
  • Good in written and communication both in Khmer and English.
  • Honest and highly commitment.

How to apply

  • Interested and qualified applicants should submit only your updated covering letter and CV stating the position you apply for with current photo (4x6) through our E-mail:
    • Note:  For more vacancies please visit our website: if the above job advertisement doesn’t meet your career goal.
Status: Approved
Deadline: 2019-01-07 17:00:00
Premium job: No
Employer: ABA Bank
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