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Handover and Customer Services Manager

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HRINC (Cambodia) Co., Ltd

HRINC is the leading provider of HR Services to the Cambodia market and expanding to the South East Asia region.  We support multinational companies and leading ASEAN conglomerates and SMEs with their Human Resource needs, from consulting and market intelligence, to outsourcing and compliance as well as recruitment.


Job details

Job title: Handover and Customer Services Manager
Job code:
Salary Type: Negotiable
Sector: Private Sector
Industry: Construction / Decoration
Minimum salary: 1500
Maximum salary: 2000
Job Level: Management (5 – 10 years’ experience)
Job type: Full-Time
Country: Cambodia
Location: Phnom Penh
Job Category/ Job Function: Customer Service
Description:

Job Responsibilities:

  • After sales service
    • Cooperate with construction and finance department to follow up the construction progress and hand over process, update customer data
    • Manage M&E team to keep all street lighting working properly and solve electricity issues that may happen to all residents
  • Fee collection
    • Set up city management service working system to collect service fee from all residents
    • Manage administrative team to issue/deliver invoice, all fees collection and all department reports related to income and expenses
    • Monitor income and expenditure for department operational
  • Maintain customer relationship
    • Set up the complaint handling system (Customer service) to meet customer satisfaction
    • Strengthen customer relationship, manage customer account, after sales service and develop management strategy.
    • Manage the Maintenance and customer service team to make sure all the customer needs or complaints are solved with customers satisfactory level
    • Strengthen customer relationship, manage customer account and after sales service
  • Property Care and Maintenance
    • Set up the Borey Management Team to operate and control the project
    • Coordinate security in all project to keep the whole city safe and secured
    • Cooperate a maintenance system to take care of all houses and villas
    • Set up and manage Cleaning and Landscape team to ensure the city clean, green and fresh
    • Manage to keep all street lighting working properly and solve electricity issues that may happen to all residents
    • Manage to keep the whole project including public facilities and amenities in secured, safe and comfortable place to live for all residents and customers.

Job Requirements:

  • Effective communication skills in speaking and writing(Khmer, English, and Chinese);
  • Strong interpersonal skills;
  • Problem solving skills with customers and relevant parties related to the assigned position;
  • Ability to acquire basic technical construction -related knowledge;
  • Pay strict attention to details and paper work.

How to Apply:

Interest? please submit your CV to email: sen.chanto@hrinc.com.kh
Contact: 023 211 437
Status: Approved
Deadline: 2019-01-11 17:30:00
Premium job: No
Employer: HRINC (Cambodia) Co., Ltd
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