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Service Engineer

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HRINC (Cambodia) Co., Ltd

HRINC is the leading provider of HR Services to the Cambodia market and expanding to the South East Asia region.  We support multinational companies and leading ASEAN conglomerates and SMEs with their Human Resource needs, from consulting and market intelligence, to outsourcing and compliance as well as recruitment.


Job details

Job title: Service Engineer
Job code:
Salary Type: Competitive
Sector: Private Sector
Industry: Retail / Trading / Distribution
Minimum salary: 0
Maximum salary: 0
Job Level:
Job type: Full-Time
Country: Cambodia
Location: Phnom Penh
Job Category/ Job Function: Operation / Technician
Description:


Job Requirements:

  • Installation: Preparing the instrument (QC), checking arrangement at customer site (phone call), and installing the system with all accessories and peripherals.
  • Troubleshooting: Handle all technical issues related to after-sales-service of Ultrasound instruments. Pay trouble shooting service visits to clients upon request to solve urgent problems with instruments.
  • Contact to the manufacture for the best support in solving issue and parts claiming in warranty.
  • Maintenance: Do routine maintenance of instruments in appointed areas to make sure instruments run according to specifications and give stable and correct results. Suggest necessary change of consumable and replaceable spare parts for instruments.
  • Training: User guide, technology transferring, image optimizing, system optimizing and do the basic scanning on the model (not patient).
  • Demonstration: Showing the best performance of our instrument to customers (instruction at MG office or installation at customer site).
  • Coordinate with product team to handle product complaint.
  • Listening, sharing and recoding the feedback to increase customers’ satisfaction and improve our process.
  • Caring the customers in responsibility area with information, system status, clinic status, development orientation, expectation, etc.
  • Make reports after service visit, travelling on weekly meeting.
  • Support sales division to collect and evaluate information from clients and in the market including competitors and competitive products.
  • Continuously develop product knowledge through self-study and provided training.
  • Support and contribute to general business development of the company.
  • Other jobs assigned by Line Manager.


Job Requirement:

  • Graduated from University of Technology, University of Technology and Education, International University.
  • Major in Electric, Electronic, Biomedical
  • Experience:
  • At least 1-year experience as Service Engineer in Medical equipment.
  • Having experience with Ultrasound equipment is an advantage.
  • Knowledge / Skills / Personalities:
  • Male. From 25 35 years old.
  • Desire to develop and ascend in assigned field.
  • Good communication skills and good customer service mind.
  • Good technical analyze and problem solving skills.
  • High responsible, work hard and willing to travel.
  • Good English (for product learning and working with the manufacturers).
  • PC skills (software, MS office).


How to apply:

Qualified and eligible individuals interested in applying for this position may submit an application to Recruitment Department through:
Contact Person: Mr. LY Chhunlim
Tel:+855 (23) 211 437
E-mail: LY.Chhunlim@hrinc.com.kh
Address: #10, Okhna Pich Avenue (Street 242), Sangkat Chaktomuk, Khan Daun Penh, Phnom Penh, Cambodia.

Status: Approved
Deadline: 2019-03-31 14:12:20
Premium job: No
Employer: HRINC (Cambodia) Co., Ltd
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