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Customer Service Rep (Chinese Speaker)

Company profile


HRINC (Cambodia) Co., Ltd

HRINC is the leading provider of HR Services to the Cambodia market and expanding to the South East Asia region.  We support multinational companies and leading ASEAN conglomerates and SMEs with their Human Resource needs, from consulting and market intelligence, to outsourcing and compliance as well as recruitment.

Job details

Job title: Customer Service Rep (Chinese Speaker)
Job code:
Salary Type: Negotiable
Sector: Private Sector
Industry: Courier / Logistics / Transportation
Minimum salary: 0
Maximum salary: 0
Job Level: Entry Level (0 – 3 years’ experience)
Job type: Full-Time
Country: Cambodia
Location: Phnom Penh
Job Category/ Job Function: Customer Service
Description: Main Duties:
  • Accept & register bookings
  • Manage large amount of incoming calls
  • Offer alternatives information to customer and generate sale lead
  • Respond to customer consistently confidently by providing accurate information all areas such custom/clearance requirements, trucking solution, transit time and prices.
  • Liaise with Operations Department and other departments on quick and efficient solution of customer issues and queries.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Provide accurate, valid and complete information by using the right methods/tools
  • BA in marketing, communication or hospitality, male and female candidate are preferable.
  • Proven customer support experience in logistic industry
  • Strong phone contact handling skills and active listening
  • Customer orientation and flexibility in adapting to different types of customer
  • Ability to work under pressure and manage multi-tasks with Speed and Can-do attitude.
  • Good command in English and Chinese
  • Good computer literacy and familiar with system
How To Apply Qualified And Eligible Individuals Interested In Applying For This Position May Submit An Application To Recruitment Department Through:
Contact Person: Sambath Ratana (Ms.)
Tel: (+855) 23 211 437/ (+855) 86 926 494
E-mail: :
Address: House #10, Okhna Pich Avenue (Street 242), Sangkat Chaktomuk, Khan Daun Penh, Phnom Penh, Cambodia.

Status: Approved
Deadline: 2019-05-11 17:00:00
Premium job: No
Employer: HRINC (Cambodia) Co., Ltd
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