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Application Support Analyst

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HRINC (Cambodia) Co., Ltd

HRINC is the leading provider of HR Services to the Cambodia market and expanding to the South East Asia region.  We support multinational companies and leading ASEAN conglomerates and SMEs with their Human Resource needs, from consulting and market intelligence, to outsourcing and compliance as well as recruitment.


Job details

Job title: Application Support Analyst
Job code:
Salary Type: Negotiable
Sector: Private Sector
Industry: Banking/Financial Service
Minimum salary: 0
Maximum salary: 0
Job Level: Entry Level (0 – 3 years’ experience)
Job type: Full-Time
Country: Cambodia
Location: Phnom Penh
Job Category/ Job Function: IT and Telecommunication
Description: Job Responsibilities:
  • Ensure that applications support services are provided in a timely, efficient and effective manner to company.
  • Provide point of contact for application support issues, prioritising requests and providing clear communication and response to times
  • Monitor progress of requests for support and ensure users are kept informed.
  • Provide correct responses to requests for support by means of for example: making modifications to system parameters, developing work-abounds
  • Coordinate with team members within the Application Support team on raised incidents, problems and bug fixes.
  • Coordinate on the delivery of applications support services from third party suppliers and identify any problems and ensure these are dealt with expeditiously.
  • Deal promptly and effectively with any issues with applications vendors and suppliers.
  • Ensure appropriate documentation in relation to the application environment is always current and available.
  • Provide the level of internal support necessary and expected in line with agreements with business units.
  • Work collaboratively and effectively with all parts of the IT organisation, to ensure effective identification and evaluation of application and systems support needs.
  • Work productively with external providers to ensure they are fully apprised of company applications support needs, expectations and delivery requirements.
  • Anticipate, shape and provide education, training, assistance and guidance to stakeholders when needed.
  • Set and maintain high standards of performance for self and others
  • Take responsibility and accountability for successfully completing assignments or tasks as required.
  • Maintain awareness of current industry trends
  • Participate at relevant conferences, industry events, forums and associations.
  • Responsible for ensuring compliance with all Equal Employment Opportunity and Workplace Health &Safety requirements and keeping the workplace safe and hazard free at all times
  • Other reasonable duties as required
  • Responsible for ensuring company is promoted in a positive manner at every opportunity.
Job Requirements:
  • Tertiary qualifications in business systems, IT or a related discipline
  • Extensive experience providing application support function across multiple vendor systems
  • Excellent troubleshooting skills and root cause analysis capabilities
  • Previous experience supporting banking systems – Core / Risk / Payments
  • Appreciation of ITIL processes and service management
  • Good working knowledge of and experience working with third party providers,
  • Strong planning, prioritisation and organisational skills
  • Excellent written and verbal communication skills
  • Ability to articulate technical issues to non-technical audiences
  • Ability to cope well under pressure
  • Proven research and analytical skills
  • Good relationship skills
  • Commitment to outstanding client service
  • Results focused
  • Commitment and demonstration to company values and behaviour in all tasks and interactions
  • Ability to work outside of business hours when necessary.

……………………………………………………………………………………….............................................................................................................

How to Apply: Qualified and eligible individuals interested in applying for this position may submit an application to Recruitment Department through:
  • Contact Person: Mr. DOEUK Chamnan
  • Tel:+855 (23) 211437
  • Email: doeuk.chamnan@hrinc.com.kh
Address: #10, Okhna Pich Avenue (Street 242), Sangkat Chaktomuk, Khan Daun Penh, Phnom Penh, Cambodia.
Status: Approved
Deadline: 2019-04-30 17:30:00
Premium job: No
Employer: HRINC (Cambodia) Co., Ltd
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