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Service Engineer

Company profile


HRINC (Cambodia) Co., Ltd

HRINC is the leading provider of HR Services to the Cambodia market and expanding to the South East Asia region.  We support multinational companies and leading ASEAN conglomerates and SMEs with their Human Resource needs, from consulting and market intelligence, to outsourcing and compliance as well as recruitment.

Job details

Job title: Service Engineer
Job code:
Salary Type: Negotiable
Sector: Private Sector
Industry: Healthcare Services
Minimum salary: 0
Maximum salary: 0
Job Level: Entry Level (0 – 3 years’ experience)
Job type: Full-Time
Country: Cambodia
Location: Phnom Penh
Job Category/ Job Function: Biotechnology and Pharmaceutical

Job Responsibilities:

  • Handle all technical and application related  steps in calling process till after-sale-service of GE Ultrasound instruments including consult clients the best solutions, provide them professional technical training and service as Company standard.

Technical Service

  • Installation: Prepare the document (QC), checking arrangement at customer site (phone call), and installing system with all accessories and peripherals.
  • Trouble shooting: Handle all technical issue related to after-sale-service of Ultrasound instruments. Pay trouble shooting service visits clients upon request to solve urgent problem with instruments. Contact to the manufacture for the best support in solving issue and parts claiming in warranty.
  • Maintenance: Do routine maintenance of instruments in appointed areas to make sure instrument run according to specifications, give stable, and correct the results. Suggest necessary change of consumable and replaceable spare parts for instruments.


  • Training: User guide, technology transferring, image optimizing, system optimizing and do the basic scanning on the model (not patient).
  • Demonstration: Showing the best performance of our instrument to customer (instruction at office or installation at customer site).
  • Coordinate with product team to handle product complaint.

Customer care

  • Listening, sharing and recording the feedback to increase customers’ satisfaction and improve our process.
  • Caring the customers in responsibility area with information, system status, clinic status, development orientation, expectation, ect.


  • Make report after service visit, travelling on weekly meeting.
  • Support sale division to collect and evaluate information from clients and in the market including competitors and competitive products.
  • Continuously develop product knowledge through self-study and provided training.
  • Support and contribute to general business development of the company.
  • Other jobs assigned by line manager.

Job Requirements:

  • Graduated from University of Technology, University of Technology of Education, International University.
  • Major in Electric, Electronic, Biomedical
  • Experience at least 1 year as service engineer in Medical Equipment.
  • Having experience with Ultrasound equipment is an advantage.
  • Male from 25-35 years old.
  • Desire to develop and ascend in assigned field.
  • Good communication skills and good customer service mind.
  • Good technical analyze with problem solving skills.
  • High responsible, work hard and willing to travel.
  • Good English (for product learning and working with the manufacturers).
  • PC skills (software, MS office).
  • Laboratory.
  • Background 2 year.
  • Blood testing.
  • Fresh graduated.


How to Apply: Qualified and eligible individuals interested in applying for this position may submit an application to Recruitment Department through:

  • Contact Person: Mr. LY Chhunlim
  • Tel:+855 (23) 211437
  • Email:
  • Address: #10, Okhna Pich Avenue (Street 242), Sangkat Chaktomuk, Khan Daun Penh, Phnom Penh, Cambodia.
Status: Approved
Deadline: 2019-06-30 18:00:00
Premium job: No
Employer: HRINC (Cambodia) Co., Ltd
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