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Service Manager

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HRINC (Cambodia) Co., Ltd

HRINC is the leading provider of HR Services to the Cambodia market and expanding to the South East Asia region.  We support multinational companies and leading ASEAN conglomerates and SMEs with their Human Resource needs, from consulting and market intelligence, to outsourcing and compliance as well as recruitment.


Job details

Job title: Service Manager
Job code:
Salary Type: Competitive
Sector: Private Sector
Industry: Healthcare Services
Minimum salary: 0
Maximum salary: 0
Job Level: Management (5 – 10 years’ experience)
Job type: Full-Time
Country: Cambodia
Location: Phnom Penh
Job Category/ Job Function: Biotechnology and Pharmaceutical
Description:

Job Responsibilities:

  • Responsible for understanding the needs of company and customers in term of best technical customer service. Developing, defining, and implementing short and long-term technical service strategies to achieve company and customer needs. In charge of managing and developing the technical service team, activities and processes in assigned area.
  • Management of quality performance of company’s Diagnostics & GE analyser installed base (Human, Stago, Sebia Radiometer, GE) in assigned area.
  • Lead and managed engineers of Customer Service Department in assigned area by being a positive and outstanding example of the team.
  • Establish service standard operation protocol as per company standard and set up related KPIs for monitoring the performance of engineers.
  • Coaching of service supervisors and deputy managers on daily basis as well as via service management training developing their skills.
  • Close cooperation with other stakeholders (sales, product teams) in order to achieve better customer experience and satisfaction.
  • Lead and coordinate technical emergency trouble shooting process.
  • Plan and coordinate routine preventive maintenance as per established maintenance policy.
  • Plan and coordinate QC and delivery of equipment to clients.
  • Develop and maintain strong customer service concept and attitude for service team.
  • Specifically understand service needs of all clients and develop service policy to ensure optimized service satisfaction.
  • Develop complain procedures for analysis and report to business unit director.
  • Involved directly in any emergency service issue, unsolved technical issue or other problems which client is taken ill.
  • In charge of the planning and coordinating individual personal and technical development of service team in close cooperation with technical experts.
  • Develop and maintenance system for planning and tracking of company’s square part stock, replacement handling and return of defect parts to suppliers.
  • Continuously and maintain highest product knowledge through Self-study and provide training to himself as well as for the engineers in his team.
  • Support and contribute to general business development of the company.
  • Other jobs assigned by general manager.

Job Requirements:

  • Minimum Bachelor Degree in electric/ Technical engineering, preferably Master’s Degree.
  • Minimum 5 years documented experiences on medical fields and/or electronic equipment (preferable within laboratory diagnostic field) in multinational organization.
  • 3-5 years in manager position.
  • Excellent understanding of customer service concept.
  • Able to manage complex situation and prioritize them.
  • Operational and business driven.
  • Drive initiatives and create complete project, and able to execute them.
  • Self-motivate and can-do attitude.
  • Excellent presentation and assertive communication skills.
  • Fluent in English.

………………………………………………………………………………………………………………………………………………………………………

How to Apply: Qualified and eligible individuals interested in applying for this position may submit an application to Recruitment Department through:

  • Contact Person: Mr. LY Chhunlim
  • Tel:+855 (23) 211437
  • Email: ly.chhunlim@hrinc.com.kh
  • Address: #10, Okhna Pich Avenue (Street 242), Sangkat Chaktomuk, Khan Daun Penh, Phnom Penh, Cambodia.
Status: Approved
Deadline: 2019-06-30 18:00:00
Premium job: No
Employer: HRINC (Cambodia) Co., Ltd
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