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Operation Officer

Company profile

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Downwind Logistics (Cambodia) Co.,Ltd

Position summary:

  • Manage the booking from customers and Carriers.
  • Company applications update


Key responsibilities:

  • To carry out daily operations tasks efficiently and work within area guidelines and company's
  • Policies and procedures
  • To send shipping advice to overseas stations
  • To interface with subcontractors
  • To administer proper file opening/closing/checking and preparation for archiving
  • To check shipping documents
  • To process documentation in Forwarder Systems Ecargo.
  • To provide document for and monitor customs clearance and coordinate with related     parties
  • To follow up on delivery to customers until transit to second ship
  • To follow SOP and quote
  • Send the Pre-Alert to customer and receiving house
  • Following up with second leg carriers and delivery of cargo to destination.
  • Update AMS/ACI
  • To report and feedback on irregularities, pre-claims, and problems to ocean freight manager
  • To carry out approved proposed improvement/changes on procedures and systems
  • To take up additional tasks as assigned
  • To follow up on customer shipment advices and feedback to customer and overseas stations and make respective shipment arrangement (pickup, booking with airlines etc.) ·
  • Work out quotations for existing customers and providing obtained market information to sales.
  • To check and verify documents.
  • To carry out approved proposed improvement and changes on procedures and systems made by supervisors.
  • To inform supervisors of any irregularities or problems that require assistance and to feedback on subcontractors standards and services.
  • To feedback pre-claim details and status to customers.
  • To handle incident management and handles customers inquiries, complaints, claims follow up verify credit terms and credit status, and coordinate with departments concerned on related issues.
  • To verify and post incoming invoices
  • To handle job costing/control shipping run by obtaining loading confirmation from airlines and/or contractors
  • To handles customers statistics and reports
  • To take up additional tasks as assigned


Condition and Requirement

  • Good written and spoken Chinese will be prior and welcome
  • Min. 2 years’ experience in logistics/forwarding industry;
  • Fresh graduated are encouraged to apply
  • Graduated Bachelor’s degree
  • Knowledge of local and overseas custom and regulations;
  • Basic geography knowledge;
  • Good written and spoken English and Chinese is plus;
  • Good PC skills.
  • Good communication skills.


Interested candidates should send CV with recent photo and cover letter to admin1@tw-agency.com as soon as possible.


Please state the word of position you apply in the subject field of your email and indicate your salary expectation on your application. Only shortlisted candidates will be notified.


Job details

Job title: Operation Officer
Job code:
Salary Type: Competitive
Sector: Private Sector
Industry: Courier / Logistics / Transportation
Minimum salary: 400
Maximum salary: 500
Job Level: Entry Level (0 – 3 years’ experience)
Job type: Full-Time
Country: Cambodia
Location: Phnom Penh
Job Category/ Job Function: Logistics
Description:

Position summary:

  • Manage the booking from customers and Carriers.
  • Company applications update


Key responsibilities:

  • To carry out daily operations tasks efficiently and work within area guidelines and company's
  • Policies and procedures
  • To send shipping advice to overseas stations
  • To interface with subcontractors
  • To administer proper file opening/closing/checking and preparation for archiving
  • To check shipping documents
  • To process documentation in Forwarder Systems Ecargo.
  • To provide document for and monitor customs clearance and coordinate with related     parties
  • To follow up on delivery to customers until transit to second ship
  • To follow SOP and quote
  • Send the Pre-Alert to customer and receiving house
  • Following up with second leg carriers and delivery of cargo to destination.
  • Update AMS/ACI
  • To report and feedback on irregularities, pre-claims, and problems to ocean freight manager
  • To carry out approved proposed improvement/changes on procedures and systems
  • To take up additional tasks as assigned
  • To follow up on customer shipment advices and feedback to customer and overseas stations and make respective shipment arrangement (pickup, booking with airlines etc.) ·
  • Work out quotations for existing customers and providing obtained market information to sales.
  • To check and verify documents.
  • To carry out approved proposed improvement and changes on procedures and systems made by supervisors.
  • To inform supervisors of any irregularities or problems that require assistance and to feedback on subcontractors standards and services.
  • To feedback pre-claim details and status to customers.
  • To handle incident management and handles customers inquiries, complaints, claims follow up verify credit terms and credit status, and coordinate with departments concerned on related issues.
  • To verify and post incoming invoices
  • To handle job costing/control shipping run by obtaining loading confirmation from airlines and/or contractors
  • To handles customers statistics and reports
  • To take up additional tasks as assigned


Condition and Requirement

  • Good written and spoken Chinese will be prior and welcome
  • Min. 2 years’ experience in logistics/forwarding industry;
  • Fresh graduated are encouraged to apply
  • Graduated Bachelor’s degree
  • Knowledge of local and overseas custom and regulations;
  • Basic geography knowledge;
  • Good written and spoken English and Chinese is plus;
  • Good PC skills.
  • Good communication skills.


Interested candidates should send CV with recent photo and cover letter to admin1@tw-agency.com as soon as possible.


Please state the word of position you apply in the subject field of your email and indicate your salary expectation on your application. Only shortlisted candidates will be notified.

Status: Approved
Deadline: 2019-08-11 10:24:10
Premium job: No
Employer: Downwind Logistics (Cambodia) Co.,Ltd
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