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Bright Victory Mekong Import-Export (BVM)

Bright Victory Mekong Petroleum Import & Export Co., Ltd (BVM) is a petroleum importer operating in Cambodia since 2008 by providing quality gas oil and gasoline nationwide.


Job details

Job title: Contact Center--Internship
Job code:
Salary Type:
Sector: Private Sector
Industry: Lubricant / Power Industry
Minimum salary: 0
Maximum salary: 0
Job Level:
Job type: Full-Time
Country: Cambodia
Location: Phnom Penh
Job Category/ Job Function: Marketing and Sales
Description:

Bright Victory Mekong Petroleum Import & Export Co., Ltd (BVM) is a petroleum importer operating in Cambodia since 2008 by providing quality gasoil and gasoline nationwide.

We are looking for internship student who is interested in working as Contact Center.

Role:  Contact Center

Department:  Sales and Marketing

Working Hour:  48 hours per week

Location:  Head Office

Contact Center Consultant is responsible for providing great customer experience by delivering excellent customer service and quality service standard for inbound and outbound calls.

Duties and Responsibilities

1. Inbound Call

  • Respond to customer inquiries by following the customer service standard and script provided by Bright Victory Mekong Petroleum Import Export Co., Ltd
  • Research required information using available resources if assigned by Head of Department
  • Handle/resolve customer complaints (if doable in your level) and/or identify and escalate priority issues/complaints to the right person of the units which a complaint/issue raised to
  • Perform your role and contact point from the client to follow up and close the complaint/issue
  • Follow-up customer calls where necessary
  • Provide customers with product and service information, terms and conditions if asked by the client
  • Route calls to appropriate departments if a query/complaint is not manageable within your discretion
  • Complete call logs and prepare call reports on the timely manner

2. Outbound Call

  • Contact client by phone to survey about the service and product provided by the company
  • Describe products and services, respond to questions, identify for the opportunity for sales, obtain customer information, and refer sales opportunity to Sales Rep
  • Monitor GPS and produce daily GPS report
  • Contact the driver and client to ensure goods and services are delivered as planned
  • Keep up to date with the company’s products suite and marketing campaigns to ensure superior product knowledge

3. Skills and Specifications

  • Organizational and time management skills
  • Ability to work effectively in a team environment
  • Sound written and verbal communication skills
  • High degree of self-motivation and excellent interpersonal skills
  • Computer literacy

Interested applicants should submit their CV and cover letter to Bright Victory Mekong Petroleum Import  & Export Co., Ltd (BVM) using the contact below no later than 17h00 28 August, 2019. Only short-listed candidates will be contacted for the interview. CV and application will not be returned.

Bright Victory Mekong Petroleum Import & Export

Address: #46a, Monivong Blvd, Sangkat Sras Chork, Khan Daun Penh, Phnom Penh.

Telephone: 023 992092 or Email: hr@bvmpetroleum.com.

Status: Approved
Deadline: 2019-08-28 17:00:00
Premium job: No
Employer: Bright Victory Mekong Import-Export (BVM)
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