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Client Engagement & BD Manager

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HRINC (Cambodia) Co., Ltd

HRINC is the leading provider of HR Services to the Cambodia market and expanding to the South East Asia region.  We support multinational companies and leading ASEAN conglomerates and SMEs with their Human Resource needs, from consulting and market intelligence, to outsourcing and compliance as well as recruitment.


Job details

Job title: Client Engagement & BD Manager
Job code:
Salary Type: Competitive
Sector: Private Sector
Industry: Professional Services
Minimum salary: 0
Maximum salary: 0
Job Level: Experienced Professional (3 – 5 years’ experience)
Job type: Full-Time
Country: Cambodia
Location: Phnom Penh
Job Category/ Job Function: Human Resource
Description:

Position Summary:

To play a key role in managing the relationships of the HRINC Outsourcing Divisions’ most critical clients, as well as working with the Managing Partner on identifying new business opportunities and pursuing them to grow the business. The position is a split position, where Client Relationship Management will take up the most time.

The position works closely with all team leaders and members within the Outsourcing department to manage high-level relationships with key clients and to ensure the department achieves its annual approved goals and sales targets.

More information on the hiring company (HRINC):

HRINC is a leading and longest standing HR consulting firm in Cambodia and expanding locally and regionally having its presence in Myanmar. We are looking to recruit dynamic people to contribute to our growth. Corporate Website: www.hrinc.asia

Main Roles and Responsibilities:

Client Relationship Management: Report to Workforce Manager

  • Working with key clients, to ensure service delivery is meeting and/or exceeding expectations.  This will include attending weekly/monthly or other critical client meetings, documenting challenges and how they will be resolved, problem solving, and tracking and feeding back to the client, what the outcomes have been.
  • The position entails problem solving but also understanding when clients are being irrational/arrogant or demanding more than contracts require including working with service delivery teams to improve (coaching, developing of teams)
  • Building and maintaining relationships with clients and key personnel within the customer companies, especially to identify new opportunities.
  • Collecting customer feedback and ensuring that the team is consistently delivering on resolving challenges, or addressing challenges.  This is done in conjunction with relevant team leaders.
  • Attending meetings with clients to build good relationships with existing key accounts.
  • Achieving client relationship targets and KPI’s as set by the Head of Department or line manager.
  • Working closely with all team leaders and members to ensure excellent relationship within the department.
  • Carrying out client satisfaction surveys and presenting the results with solutions to management and the team.
  • Monitoring the company performance against service agreements and flagging potential issues.
  • Liaising with internal departments to ensure client needs are fulfilled effectively.

Business Development:  Reporting to Managing Partner

  • Contacting potential clients to establish rapport and arrange meetings.
  • Planning and overseeing new marketing initiatives.
  • Researching organizations and individuals to find new opportunities.
  • Increasing the value of current customers while attracting new ones.
  • Finding and developing new markets and improving sales.
  • Attending conferences, meetings, and industry events.
  • Developing quotes and proposals for clients.
  • Training personnel and helping team members develop their skills.
  • Developing and executing a strategic plan for “OUTSOURCING BRANDING” in the market in co-operating with all stakeholders

Main Requirements:

Education background in any related field

  • Preferred 3-6 years of service delivery experience
  • Experience in working with a variety and different level of people and demonstrate an ability to manage expectation of those.
  • Good analytical skills and critical thinking skills
  • A good understanding of how technology can help service delivery or enable knowledge to be extracted and shared more easily and cost effectively

Computer skills

  • Must be able to use Microsoft suite – email, calendar scheduling, word, excel and power point in particular, must be good on Excel and other related analytical programs would be an asset (SPSS, etc.)

How to Apply:

Please submit your CV to hrservices@hrinc.com.kh or contact us at 011 681 298 for more information.

Or Visit our office: House #10, Street 242, Sangkat Chaktomuk, Khan Daun Penh, Phnom Penh, Cambodia Tel: +855 (23) 211 437 Website: www.hrinc.com.kh / www.hrinc.asia

Status: Approved
Deadline: 2019-09-30 00:00:00
Premium job: No
Employer: HRINC (Cambodia) Co., Ltd
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