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Customer Care Officer

Company profile


Bright Victory Mekong Petroleum Import-Export (BVM)

Bright Victory Mekong Petroleum Import & Export Co., Ltd (BVM) is a petroleum importer operating in Cambodia since 2008 by providing quality gas oil and gasoline nationwide.

Job details

Job title: Customer Care Officer
Job code:
Salary Type: Negotiable
Sector: Private Sector
Industry: Lubricant / Power Industry
Minimum salary: 0
Maximum salary: 0
Job Level: Entry Level (0 – 3 years’ experience)
Job type: Full-Time
Country: Cambodia
Location: Phnom Penh
Job Category/ Job Function: Marketing and Sales


Bright Victory Mekong Petroleum Import & Export Co., Ltd (BVM) is a petroleum importer operating in Cambodia since 2008 by providing quality gasoil and gasoline nationwide.

We are looking for Customer Care Officer who will be based in Phnom Penh to support and grow our business. The position reports to Marketing and Communication Manager. It is expected to be filled as soon as possible.

Position:  Customer Care Officer

Job Grade: Officer

Function: Sale and Marketing

Location:  Phnom Penh

Schedule:  Full-time


Inbound Call

  • Respond to customer inquiries by following the customer service standard and script provided by Bright Victory Mekong Petroleum Import Export Co., Ltd
  • Research required information using available resources if assigned by Head of Department
  • Handle/resolve customer complaints (if doable in your level) and/or identify and escalate priority issues/complaints to the right person of the units which a complaint/issue raised to
  • Perform your role and contact point from the client to follow up and close the complaint/issue
  • Follow-up customer calls where necessary
  • Provide customers with product and service information, terms and conditions if asked by the client
  • Route calls to appropriate departments if a query/complaint is not manageable within your discretion
  • Complete call logs and prepare call reports on the timely manner

Outbound Call

  • Contact client by phone to survey about the service and product provided by the company
  • Describe products and services, respond to questions, identify for the opportunity for sales, obtain customer information, and refer sales opportunity to Sales Rep
  • Monitor GPS and produce daily GPS report
  • Contact the driver and client to ensure goods and services are delivered as planned
  • Keep up to date with the company’s products suite and marketing campaigns to ensure superior product knowledge


  • Degree in Sales & Marketing or Business Administration
  • At least 2 year working in sale, sale admin or related fields; related experience is advantage
  • Ability to work effectively in a team environment
  • Sound written and verbal communication skills
  • Organizational and time management skills
  • High degree of self-motivation and excellent interpersonal skills
  • Effective communication and problem solving skills
  • Good English proficiency and knowledge of MS Office such as Word, Excel, Powerpoint, etc

Our Offer

  • A high degree of job satisfaction
  • A competitive remuneration

Interested applicants should submit their CV and cover letter to Bright Victory Mekong Petroleum Import  & Export Co., Ltd (BVM) using the contact below no later than 17h00 02 November, 2019. Only short-listed candidates will be contacted for the interview. CV and application will not be returned.

Bright Victory Mekong Petroleum Import & Export Co., Ltd (BVM)

Address: #46a, Monivong Blvd, Sangkat Sras Chork, Khan Daun Penh, Phnom Penh.

Telephone: 023 992092 or Email:;

Status: Approved
Deadline: 2019-11-02 17:00:00
Premium job: No
Employer: Bright Victory Mekong Petroleum Import-Export (BVM)
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