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Enoc Officer

Company profile



EZECOM, Cambodia’s premium internet service provider, was found in 2007 to serve the rapidly expanding business and residential market in Cambodia. Our company has incorporated its own fibre optic, world-class Data Centre, MPLS, VPLS, Cloud services and other VAS services for enterprise solutions along with our world-class 24/7 technical support.

Job details

Job title: Enoc Officer
Job code:
Salary Type:
Sector: Private Sector
Industry: Telecom Industry
Minimum salary: 0
Maximum salary: 0
Job Level: Entry Level (0 – 3 years’ experience)
Job type: Full-Time
Country: Cambodia
Location: Phnom Penh
Job Category/ Job Function: IT and Telecommunication

Job Description

  • Monitor, maintain service availability for customer to meet service level agreement
  • Keep on time for appointments with customers requested.
  • Follow-up Colleagues inside EZECOM to provide service to EZECOM Customers.
  • Pass details of potential customers or upgraded sales leads to the EZECOM Sales Team.
  • Provision and activate the services offering customers
  • Faulty identification of network problems, and fast rectification by coordinating with vendors/ suppliers/field engineers/contractors
  • Restore service as quickly as possible to minimize impact customer's business
  • Operation and maintenance NMS alert system to response incident on time
  • Ensure network quality and minimize impact customer's businesses
  • Receive, document and record all incidents notification in system
  • Troubleshoot and escalate ticket to higher level for customers and network issue
  • Ensure network performance for customer's business continuity
  • Closely monitor network operation and follow up with customers with specific time for incident

Job Requirements

  • Basic understanding about layer2 switching and layer3 routing
  • Basic networking, IP Internet knowledge
  • Experience with Modems, Wi-Fi, TCP/IP, Routers, Switches, VPN, Firewall, WiMAX, xDSL, Fibre Optic and other internet related technologies.
  • Ability to travel on company business, potentially to other Provinces.
  • Prior experience as a Team Leader or Supervisor is desirable.
  • Flexible to work outside of normal business hours when required.
  • Minimum 1 year experience from ISP company

How to apply

  • Address  : #7D, Cambodian Chamber of Commerce Building,Russian                       Blvd,Ground floor, Phnom Penh
  • E-mail    :
  • Tel         : 099 555 007, 017 287 004
  • Website  :
Status: Approved
Deadline: 2019-09-30 09:59:09
Premium job: No
Employer: Ezecom
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