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Service Manager

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HRINC (Cambodia) Co., Ltd

HRINC is the leading provider of HR Services to the Cambodia market and expanding to the South East Asia region.  We support multinational companies and leading ASEAN conglomerates and SMEs with their Human Resource needs, from consulting and market intelligence, to outsourcing and compliance as well as recruitment.


Job details

Job title: Service Manager
Job code:
Salary Type: Competitive
Sector: Private Sector
Industry: Automotive Industry
Minimum salary: 1500
Maximum salary: 2000
Job Level: Management (5 – 10 years’ experience)
Job type: Full-Time
Country: Cambodia
Location: Phnom Penh
Job Category/ Job Function: Marketing and Sales
Description: Job Responsibilities
  • Plans and manages overall service operation and goals,
  • Ensures the compliance with company policies and measures related to the service deliveries,
  • Collects market information and analyzes service market and takes necessary actions to improve the service operation of the company,
  • Creates service marketing plan to promote the service operations of the company,
  • Establishes and maintains a good working relationship with customers,
  • Ensures customer satisfaction is met or exceeded the manufacture’s index,
  • Handles customer’s complaint,
  • Manages workshop schedule/assignment,
  • Provides instruction to technical team members,
  • Plans for necessary technical trainings to Service Advisor and Technician,
  • Ensures that all required technical publications, periodicals, bulletins, ect… are obtained, kept up-to-date and properly maintained,
  • Checks the quality when completing jobs & well manages the utility of the Workshop,
  • Prepares monthly service reports to management and principle companies and
  • Promotes PDCA activities to ensure every area is improved.
Job Requirements
  • Bachelor Degree of Business Administration, Management, Automotive Engineering or other equivalent degree,
  • At least 5 year experiences in Automotive Service and Workshop Management, and another at least 2 years working experience in management position,
  • Good communication and interpersonal skills,
  • Good Management and leadership skills,
  • Good customer service skills,
  • Good in English both speaking and writing,
  • Knowledge of Computer in Ms. Word & Excel, Power Point and Internet and Email,
  • Positive attitude and
  • Must have driving license.
...................................................................................................................................

How to Apply:
Interested candidates are invited to submit Curriculum Vitae to the E-mail address below:
  • Contact Person: Ms. Thiv Sophoeun
  • E-mail: THIV.Sophoeun@hrinc.com.kh
  • Tell: 023 211 437
  • Address: 10, Oknha Pich Avenue (Street 242), Sankat Chaktumok, Khan Daun Penh Phnom Penh
  • Website: www.hrinc.com.kh , www.hrinc.asia
Status: Approved
Deadline: 2019-11-19 17:00:00
Premium job: No
Employer: HRINC (Cambodia) Co., Ltd
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