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Senior VIP Banking Officer

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FTB Bank

Foreign Trade Bank of Cambodia (FTB) is Cambodia's first and foremost bank. It has been providing customers with safe and reliable banking services for over 37 years. With our head office in Phnom Penh, we currently operate eleven branches and office in Phnom Penh, Sihanoukville, Siem Reap, Battambang and Kampong Cham province and plan to continue expanding our distribution network. In order to cope with the growth, we are looking for highly motivated and qualified candidates to join with our “Employer of Choice bank”:


Job details

Job title: Senior VIP Banking Officer
Job code:
Salary Type: Negotiable
Sector: Private Sector
Industry: Banking/Financial Service
Minimum salary: 0
Maximum salary: 0
Job Level: Entry Level (0 – 3 years’ experience)
Job type: Full-Time
Country: Cambodia
Location: Phnom Penh
Job Category/ Job Function: Customer Service
Description:


Main duties and responsibilities

  • Customer acquisition for VIP deposit product. Assign sales meeting through the introduction VIP banking products, manage existing   customer portfolio, new FUM growth and new customer
  • Leverage existing customer relationship to maximize cross selling product
  • Ensure that the highest quality of service is offered in the VIP premises at all times.
  • Leverage portfolio profit by retaining profitable business and influencing pricing, customer behavior, cross-sell
  • Effective handling of customer issues and complaints
  • Ensure you and your team are aware of and compliant with FTB’s policies and procedures at all times. Maintain accurate records.
  • Identify potential risks and put appropriate mitigation plans in place.
  • Prevent and/or minimize frauds, forgeries and losses.
  • Conduct spot compliance and security audits to ensure staff operates above minimum service standards.
  • Champion the implementation and sustainability of the VIP Service Proposition.
Status: Approved
Deadline: 2020-01-02 09:21:00
Premium job: No
Employer: FTB Bank
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