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Customer Experience Specialist

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HRINC (Cambodia) Co., Ltd

HRINC is the leading provider of HR Services to the Cambodia market and expanding to the South East Asia region.  We support multinational companies and leading ASEAN conglomerates and SMEs with their Human Resource needs, from consulting and market intelligence, to outsourcing and compliance as well as recruitment.


Job details

Job title: Customer Experience Specialist
Job code:
Salary Type: Negotiable
Sector: Private Sector
Industry: Courier / Logistics / Transportation
Minimum salary: 0
Maximum salary: 0
Job Level:
Job type: Full-Time
Country: Cambodia
Location: Phnom Penh
Job Category/ Job Function: Customer Service
Description: Responsibility:
  • Provide quality customer support through Voice and Digital channels for our customers
  • Monitor various company communication channels including call center, social media, web enquirers, etc. and respond appropriately in a timely manner
  • Gather feedback from drivers and passengers, observe front-line issues such as booking cancellation reasons, etc. and report promptly to supervisor
  • Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.
  • Support other department campaigns when the need arises
Requirement:
  • Minimum Qualifications: Diploma / A Levels
  • At least 1 years Contact Center experience in a fast pace environment
  • Good at English (Speaking & Writing)
  • Able to work on shifts
Status: Approved
Deadline: 2020-07-20 00:17:00
Premium job: No
Employer: HRINC (Cambodia) Co., Ltd
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