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Senior Customs Service & Operation

Company profile


HRINC (Cambodia) Co., Ltd

HRINC is the leading provider of HR Services to the Cambodia market and expanding to the South East Asia region.  We support multinational companies and leading ASEAN conglomerates and SMEs with their Human Resource needs, from consulting and market intelligence, to outsourcing and compliance as well as recruitment.

Job details

Job title: Senior Customs Service & Operation
Job code:
Salary Type: Negotiable
Sector: Private Sector
Industry: Courier / Logistics / Transportation
Minimum salary: 0
Maximum salary: 0
Job Level: Entry Level (0 – 3 years’ experience)
Job type: Full-Time
Country: Cambodia
Location: Phnom Penh
Job Category/ Job Function: Logistics

Job Responsibilities :

  • Follow the SOP and manage own shipment (export and import) from end to end until completed.
  • Be fully responsible for customer satisfaction, own and manage all customers’ activities, company with professional image through email, phone call.
  • Be the first entry point for customer complaint; quickly react to customers and high light the potential issue to the team for further support.
  • Ensure smooth execution of the whole shipment lifecycle, by taking ownership and working closely notification and resolution handling. Be able to identify root cause and develop prevention solution.
  • Build up strong relationships with customers, reinforce mutual understanding and facilitate customer to do business with the company.
  • Contribute constructive ideas on both process optimizations, problem shooting etc.
  • Monitoring day to day all Sales Orders, ensuring set timeline is fulfilled; relevant documentation preparation with cut-off time is on high agenda, and close following up to response to customers’ inquiry and requirements. Always keep alternative solutions provided to customers.
  • Make billing to customers with 100% accuracy and timely based on quotation.
  • Act as the promoter of the company to the public in according to company values and rules

Job Requirements :

  • Good understanding of Export/Import documentation for customs clearance, freight, inland transportation formalities procedures and knowledge.
  • Possesses a structured approach to problem solving
  • Able to think Out-of-box to work around a problematic situation in resolving issues
  • Excellent communication skills and the ability to communicate confidently Drive for Results
  • Passion to drive closures & high level customer service orientation
  • Well organized when working under pressure
  • Able to understand and speak Chinese

How to Apply:

Qualified and eligible individuals interested in applying for this position may submit an application to Recruitment Department through:

  • Contact Person: Ms. SOK Lin
  • Tel: +855 (23) 211437
  • E-mail:


Status: Approved
Deadline: 2019-12-20 00:00:00
Premium job: No
Employer: HRINC (Cambodia) Co., Ltd
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